You own a Small Business. You’re an expert at what you do and you care about your customers, but it is a hassle trying to keep everyone in the loop. Meanwhile, your customers:

• Hate waiting without a specific arrival time
• Want to know who is coming, especially to their home
• Call repeatedly asking, “Where is the guy you promised?”

There’s a better way to keep everyone informed.

It's called SB Customer Connect!




You own a Small Business. You’re an expert at what you do and you care about your customers, but it is a hassle trying to keep everyone in the loop. Meanwhile, your customers:

• Hate waiting without a specific arrival time
• Want to know who is coming, especially to their home
• Call repeatedly asking, “Where is the guy you promised?”

There’s a better way to keep everyone informed.

It's called SB Customer Connect!

Keep your customers informed — Easy, Peasy.

Keep your customers informed — Easy, Peasy.


Automate sending text messages (“SMS”) notifications and professional emails to your customers. We will set it up for you!


Automate sending text messages (“SMS”) notifications and professional emails to your customers. We will set it up for you!

Appointment notifications.

Appointment notifications.

Appointment notifications.

SB Customer Connect automates sending text messages to your customers about appointments, arrival times, and updates. Customers also receive a photo and your company’s or employees’ phone number. Professional emails can be sent to multiple customers at once.

SB Customer Connect automates sending text messages to your customers about appointments, arrival times, and updates. Customers also receive a photo and your company’s or employees’ phone number. Professional emails can be sent to multiple customers at once.

Why Small Businesses need it.

Why Small Businesses need it.

Why Small Businesses need it.

Improves communication efficiency, outcomes, and customer satisfaction. Every Service Business benefits from transparent updates and direct customer communications.

Improves communication efficiency, outcomes, and customer satisfaction. Every Service Business benefits from transparent updates and direct customer communications.

Simple to use.

Simple to use.

Simple to use.

Select a customer, choose employees, trades, vendors sub-contractors or others you are using, generate a suggested message, edit as you wish, and click <Send>. Emails are just as easy. Many AI generated templates or compose your own!

Select a customer, choose employees, trades, vendors sub-contractors or others you are using, generate a suggested message, edit as you wish, and click <Send>. Emails are just as easy. Many AI generated templates or compose your own!

Customer database.

Upload or enter customer data to send texts or emails with one click. Or you can hire us to set the app up for you.

Upload or enter customer data to send texts or emails with one click. Or you can hire us to set the app up for you.

Upload or enter customer data to send texts or emails with one click. Or you can hire us to set the app up for you.

Arrival alerts.

Send customer arrival notifications with employee photo and contact.

Text Message (SMS) Policy

When customers provide their phone number when booking your services, you must get their consent to send them text (SMS) messages. At that time, you MUST clearly inform them that they have consented to receive SMS messages and messages and data costs may occur. Even though they initially agree, they may subsequently opt out at any time by replying STOP.

Consent may be also be collected via website, forms, or written service agreement. YOU MAY ONLY SEND TEXTS TO CUSTOMERS WHO HAVE GIVEN YOU CONSENT TO SEND THEM. Message frequency may vary and message/data rates may apply.

Contact Us

Contact Us

We’re here to help.

We’re here to help.

Privacy Policy

Effective Date: March 1, 2026 SB Customer Connect provides software that helps businesses communicate with their customers. Protecting the privacy of individuals whose information is processed through our platform is important to us.


Information We Store in Our Database

• Business user information (name, email, company name)

• Customer contact information uploaded by business users

• Employee information including photos and phone numbers

• SMS message data including delivery status and timestamps

• Technical information such as IP address and device data


How We Use Information

• Operate our communication platform

• Enable SMS and email notifications

• Maintain system security

• Improve service functionality

• Comply with applicable laws


Consent for SMS Communications

Businesses using our platform are required to obtain proper consent from customers before sending SMS messages. Recipients may opt out at any time by replying STOP.


Information Sharing

We do not sell or rent personal information. Information may only be shared with trusted service providers or when required by law.


Data Security

We implement reasonable safeguards designed to protect information processed through our platform.


Data Retention

Information is retained only as long as necessary to operate the service and comply with legal obligations.


Third-Party Services

SMS messages are delivered through third-party telecommunications providers governed by their own privacy policies.


Changes to This Policy

We may update this policy periodically.


Contact Information

Write or email SBCustomerConnect.com at

Email: admin@sbcustomerconnect.com

Mail: 2515 Hayes Rd, Monroe, NC 28110